扫一扫或查找公众号
“慧通人慧通事”
扫一扫或查找公众号
“慧通人慧通事”
Since its founding in June 2004, Shenzhen Smartcom Business Co., Ltd. (Smartcom) has remained committed to listening to the voices of customers, continuously improving rules and processes, adhering to the spirit of craftsmanship, endlessly pursuing improvement, creating opportunities, and balancing risks. Our customers include Huawei and other large and medium enterprises. Over the years, we have accumulated a wealth of experience in business receptions, conference planning, travel services, and hotel operations and management. We have established a smart business travel service system and an end-to-end management process and obtained certifications for international air ticket agencies and travel agencies. We currently provide services in over 200 countries and regions around the world to help enterprises achieve business success.
As a wholly-owned subsidiary of Huawei Investment & Holding Co., Ltd., Smartcom operates under a presidential responsibility system in which the president takes charge under the leadership of the Board of Directors. We provide high-end market-oriented business services and business travel services for Huawei and other large and medium enterprises.
A smile is the best expression
We welcome every customer with sincerity and respect
We live up to a high standard of professionalism
We respond immediately to customer needs
2024
Introduced a Pangu-based travel model, the first foundation model for the travel management industry.
Built platforms for vehicle use outside the Chinese mainland and European railway services, and updated travel services outside the Chinese mainland.
Launched a hotel tender and procurement system to improve resource introduction efficiency.
Introduced new distribution capabilities (NDCs) for international air tickets and direct connections to Chinese airline websites, and comprehensively improved the automated issuance, rescheduling, and refunding of international air tickets.
Opened a Huawei store at Chengdu Tianfu International Airport.
Opened a Huawei store at Guangzhou Baiyun International Airport.
Built and launched Watt Exhibition Hall.
Launched the Amber Elite Xingguang Shanghai and the Amber Elite Tianjin.
2023
Won multiple service provider and partner awards
Integrated resources from Flightroutes24 to improve regional resource coverage.
Expanded direct connections to hotel groups in the Chinese mainland to enhance the competitiveness of travel management company (TMC) resources.
Opened a Huawei store at Xi'an Xianyang International Airport.
Supported the company's flagship exhibitions in six business domains outside China.
Built and launched Descartes Exhibition Hall.
Launched the Amber Elite Sanyapo Dongguan and the Amber House Wuhan, China.
Launched the Amber Elite Lagos and the Amber Elite Wilonia Johannesburg.
2022
Began applying technologies such as Huawei Cloud computing and big data to provide smart travel solutions for enterprises.
Connected to China Eastern Airlines' travel management system to begin close collaboration with the airline.
Began providing external customers with international accommodation services.
Opened an authorized HUAWEI Smart Home experience store at Markor Furnishings.
Hosted HUAWEI CONNECT in Thailand (the first such event outside China) and China.
Built and launched Davidson Exhibition Hall, Planck Exhibition Hall, Transportation Briefing Room, and Industry Briefing Room.
Launched the Amber House Songshan Lake Dongguan, the Amber Prime Dongguan, and the Amber Elite Antuoshan Shenzhen.
2021
Launched the Chinese mainland vehicle service for the last mile of travel.
Vigorously promoted direct connections between airlines, hotel groups, and channel partners.
Held a vehicle launch event for the first time and restarted exhibition service development outside China.
Undertook the operational management of the HDC.Cloud exhibition area for the first time.
Launched the Amber House Yungu Shenzhen and the Amber House Gui'an.
2020
Launched direct connections to the official 12306 website to ensure consistency between physical tickets and expense settlement.
Opened a Huawei intelligent life hall at One Avenue, Shenzhen.
Opened a Huawei intelligent life hall at Chengdu MixC.
Hosted various online activities of Huawei, including device product launch events and Huawei Developer Conference (Cloud).
Undertook the construction and operational management of international automotive exhibition booths for the first time, and built and launched the IAS exhibition hall in Shanghai, HiSilicon exhibition hall, and Cyber Security and Privacy Protection Transparency Center.
Launched the Amber Elite Jinminyuan Shanghai and the Amber Elite Wuhan.
2019
Launched all-cloud services to provide digital travel solutions for state-owned enterprises.
Launched Smartcom's homegrown EBK hotel management system.
Introduced a B2B air ticket platform to supplement long-tail resources.
Opened a Huawei store at Shenzhen Bao'an International Airport.
Opened a Huawei customer service center at Yingke Center, Beijing.
Hosted multiple exhibitions (Mobile World Congress in Barcelona, Huawei exhibitions, and HUAWEI CONNECT), with each attracting tens of thousands of visitors.
Built and launched Galileo Exhibition Hall, Columbus Exhibition Hall, and MOX Industry Briefing Room.
Launched the Amber House Dongguan, the Amber House Hangzhou, the Amber House Xi'an, and the Amber Elite Yangon, Myanmar.
2018
Introduced self-service booking of international air tickets and train tickets for individual travel on the iTravel App.
Piloted centralized payment for hotels outside the Chinese mainland and launched the air ticket aggregation platform Travel Fusion.
Launched the Von Neumann Exhibition Hall.
Set up the Retail Business Dept
Opened a Huawei intelligent life hall at Huanglong International Center, Hangzhou.
Hosted HDC.Together for the first time.
Launched the Amber Elite Johannesburg, South Africa, the Amber Elite Torre Vida, Mexico, and the Amber Elite Paradox, Mexico.
2017
Launched the eLong prepaid resources to meet long-tail requirements, and launched Booking and Agoda to provide more choices for hotel booking outside the Chinese mainland.
Set up a customer consulting and communication center to undertake the construction and operation management of Huawei's exhibition halls and serve five exhibition halls and flagship exhibitions.
Launched the Amber Elite Riyadh, Saudi Arabia.
Designed the names and logos of five Amber brands.
2016
Founded Shenzhen Smartcom International Travel Service Co., Ltd.
Provided services for the HUAWEI CONNECT 2016, an annual flagship event of the company
Set to open Shenzhen Amber Plaza Hotel (four-star) and Amber Prime Hotel (five-star) later this year
2015
Upgraded the iTravel system to serve Huawei's 84 offices in over 200 countries and regions and offer self-services in China and other 23 countries
Founded Nanjing Smartcom Hotel Management Co., Ltd., and opened Nanjing Amber House Hotel
Opened the Food Court at Huawei's Shenzhen headquarters, offering various cuisines, including Western, Thai, Japanese, and Korean
For the first time, provided services for the Huawei Developers Congress (HDC)
2014
Established a resource pool of business travel and hotel resources and delivered excellent integrated business travel solutions
Opened the Reception Center at Huawei's Executive Briefing Center in Beijing, China
2013
Launched the iTravel system to serve Huawei's 150,000 employees
Offered international plane ticket services for 59 countries outside China
Opened Xi'an Rose Apartment, Beijing Huanbaoyuan Apartment, and Chengdu Youth Apartment
For the first time, delivered premium services for the Huawei Network Congress (HNC), product launches of Huawei's Consumer Business Group, and Huawei's Strategic Advisory Council (SAC)
Established the Exhibition Leadership Team and began to provide comprehensive services (e.g., ideation and execution) for the events of Huawei's product lines
2012
Opened Suzhou Jingying Apartment
Opened five New World Cafes, four convenience stores, and the New World Train restaurant inside Huawei's Staff Plaza in Shenzhen, China
2011
Beijing Smartcomtravel International Travel Service Co., Ltd. was certified as an international travel agency
Opened Shenzhen Huafu Grand Hotel
For the first time, provided services for the Huawei Cloud Congress (HCC)
Provided reception and marketing services to Huawei's customers during the Forum on China-Africa Cooperation and Shenzhen Universiade
2010
Smartcom's Quality Management System was certified by the Hong Kong Quality Assurance Agency based on the ISO9001: 2008 quality standard
For the first time, provided services to Huawei at CeBIT in Hannover, Germany
Launched the Shanghai Reception Center
Provided customer reception and marketing services to Huawei during the Shanghai World Expo, and designed thematic banquets for Huawei's customers
Provided premium services for Huawei's International Advisory Council (IAC)
2009
Registered Beijing Smartcomtravel International Travel Service Co., Ltd.
Hong Kong Smartcom was certified as an international travel agency
Opened Shenzhen Baogang Apartment and Shanghai Yunqiao Apartment
Established the Customer Reception Profession Committee to improve expertise
2008
Obtained an agency certificate from the International Air Transport Association (IATA)
Opened the Shanghai Jinming Apartment
Provided VIP customer reception and marketing services to Huawei during the Beijing Olympics Games, and designed a thematic banquet for Huawei's customers
For the first time, provided premium reception services for Huawei during the World Economic Forum in Davos, Switzerland
2007
Obtained the level-2 agency certificate from CATA, and began to provide domestic plane ticket services
Began to provide banquet services for business receptions to deliver a superior customer experience
For the first time, provided premium reception services to Huawei during the summer World Economic Forum in Dalian, China
2006
Obtained the level-1 agency certificate from the China Air Transport Association (CATA), and began to provide international plane ticket services
Established the International Reception Department and the Domestic Reception Department to offer customized services for customers by region
For the first time, provided services to Huawei during the Mobile World Congress
2005
Established a comprehensive business system covering labor outsourcing, hotels, plane tickets, international travels, and business receptions
2004
Smartcom founded